The Asterisk Project

Privacy Notice

Privacy Notice

Last updated: 11 February 2026

Estimated reading time: 4 minutes

Table of contents

Who we are

The Asterisk Project is operated by Asterisk Project CIC, incorporated in England & Wales. Company registration number: 17021645. Registered address: 4 Warwick Road, Kennington, Ashford, TN24 9EH, UK.

Website services are provided by Sailfin Ltd (Company registration number: 6431517, ICO registration number: ZA277161).

Asterisk Project CIC is the data controller for any personal information you provide through this website.

Contact: hello@asteriskproject.org.uk

What information we collect and why

When you contact us or sign up for updates:

  • Name and email address
  • Any information you include in your message

When you visit our website:

  • Pages you visit and time spent on the site
  • Device and browser type
  • General location (not precise GPS)
  • Cookies (see below)

We use this information to:

  • Respond to your enquiries
  • Send updates (only if you’ve signed up)
  • Improve our website and understand how people use it
  • Ensure the site works properly

We will never:

  • Sell your data
  • Share your information without your consent (except where legally required)
  • Send you marketing emails without your permission

We process your personal data under:

  • Consent: When you contact us or sign up for updates
  • Legitimate interests: To improve our services and understand website usage (we’ve assessed this doesn’t override your rights)

Sensitive personal information (special category data)

Important: The Asterisk Project provides information and signposting only. We do not provide direct mental health services or crisis support.

If you contact us, you may choose to share sensitive personal information about your health or mental health in your message. Under UK GDPR, this is called “special category data” and has additional protections.

If you share health information with us:

  • We will process it under your explicit consent (by submitting the form, you consent to us reading and responding to your message)
  • We will handle it confidentially and securely
  • We will only use it to respond to your enquiry
  • We will delete it in line with our retention periods (see below)

Safeguarding and vital interests:

If your message suggests an immediate risk to your safety or someone else’s safety, we may need to share information with appropriate authorities (such as emergency services or safeguarding teams) to protect life. This is called “vital interests” under UK GDPR.

We may also process and share information where we have a legal obligation to do so for safeguarding purposes.

If you are in crisis:

Please contact:

  • 999 for immediate emergency support
  • Samaritans: 116 123 (24/7)
  • Crisis text line: Text SHOUT to 85258
  • NHS 111 (select the mental health option)

Your rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to how we use your data
  • Withdraw consent at any time
  • Data portability

To exercise these rights, email: hello@asteriskproject.org.uk

How long we keep your data

  • Email enquiries: 2 years (or longer if there’s ongoing correspondence)
  • Mailing list: Until you unsubscribe
  • Website analytics: Anonymised after 26 months

Cookies

We use cookies to:

  • Remember your preferences
  • Understand how you use the site (Google Analytics, anonymised)
  • Ensure the site functions properly

You can disable cookies in your browser settings, though this may affect how the site works.

Third-party services

We use the following third-party services that may process your data:

Website hosting and email: Fasthosts (privacy policy)

Analytics and SEO:

Email newsletter service: MailerLite (privacy policy)

CRM: Notion (privacy policy)

Security

We protect your data through:

  • Secure website hosting (HTTPS encryption)
  • Password protection and access controls
  • Regular security updates

No online transmission is completely secure. If you suspect a security issue, contact us immediately.

Where we get your information

  • Directly from you (when you contact us or use the website)
  • Automatically (when you visit the website)

Who we share information with

We use trusted third-party service providers for:

  • Website hosting and IT systems
  • Email services
  • Analytics

We have data processing agreements in place with all providers to ensure your data is protected.

We may also share information with:

  • Organisations we’re legally required to share with
  • Relevant authorities for safeguarding reasons

How to complain

If you have concerns about how we use your data, contact us:

Asterisk Project CIC
Phone: 0330 321 0496
Email: hello@asteriskproject.org.uk

If you’re not satisfied with our response, you can complain to the Information Commissioner’s Office (ICO):

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk/make-a-complaint